Community Support Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Department:
Mobile Clinic

The Community Support Coordinator drives the 40-foot Mobile Clinic to and from designated areas, sets up the clinic for service, maintains the unit, provides patient intake/registration, and serves as a support liaison to the community.

This role will be responsible for managing the community partnerships and focusing on prioritizing patient experience.

The coordinator also provides non-clinical support to clinicians as needed.

The coordinator must display excellent customer service by identifying and exceeding the needs of staff, patients, and community partners.


* Must be able to safely operate and drive a 40-foot vehicle to and from designated areas, complying with all motor vehicle codes and regulations.



* Must become familiar with vehicle operations - setting-up, operating, and preparing mobile clinic for use at designated sites.



* Fuels vehicle, fills water tanks, and wash as needed.



* Assists in maintaining the mobile clinic vehicle by overseeing preventative maintenance functions, including performing daily/weekly/monthly vehicle checks for damage, equipment failures, and safety issues.



* Coordinates repairs and maintenance with local mobile vehicle service centers.



* Performs physical labor related to the vehicle.



* Prepares the mobile clinic to receive patients and visitors.



* Provides patient intake/registration, and provide outreach and engagement to people in the communities where the mobile clinic is providing services.



* Assist with patient referrals and patient follow-up calls.



* Provide non-clinical support as needed to clinicians.



* Supervises use of mobile health clinic at health fairs and other community events during evenings and weekends, as assigned.



* Display a respectful, non-judgmental, and compassionate manner with patients and staff at all times.



* Demonstrates excellent customer service by identifying and exceeding needs of staff, patients, and community partners.



* Serves as on-site liaison to contacts at locations where the mobile clinic provides services.



* Provides a warm, friendly, and welcoming environment to patients and the community.



* Responsible for food distribution and tracking including submitting EFAP Reports to the Food Bank for Monterey County.



* Provide additional information regarding free relatable resources while engaging with the community.



* Find new partnerships to enhance the Mobile Clinic's community engagement.



* Recommend opportunities to improve the patient experience.



* Document patient testimonials through pictures, video, statements.

Ensure that the release forms are understood and signed.



* Serves as a professional representative of SVH.



* Attends regularly scheduled staff mee...