Commercial Loan & Agency-Account Servicing Manager

You have exceptional communication skills and 3+ years of financial services experience gained at a top tier financial institution with 3+ years of commercial loan experience and seeking your next career growth.

This is the team for you.

As a Commercial Loan & Agency-Account Servicing Manager II in Wholesale Lending Services (WLS) at JPMorgan Chase, you will be in a senior leadership role responsible for leading a lending services organization primarily based in Chicago, Illinois.

The North America (NA) Loan & Agency group is responsible for a broad spectrum of responsibilities of an operational nature in relation to syndicated credit facilities where the firm has been appointed Administrative Agent.

You will be responsible for providing high-quality service to multiple internal and external parties.

In a complex, sophisticated and evolving lending environment, you must be dynamic, highly visible, multi-faceted and able to meet deadlines.

Job Responsibilities


* Lead a core production team of approximately 5 employees responsible for supporting ongoing Loan Servicing functions (borrowings, payments, cash management and reconciliation, loan administrative inquiries, client documentation review, etc.)


* Build and cultivate strong cross-LOB relationships with key stakeholders across the firm, operating as an ambassador for Loan & Agency and WLS more broadly


* Support various lines of business across the Commercial Bank, Corporate & Investment Bank, and Asset & Wealth Management


* Act as an escalation contact for both client and syndicate members (bank and non-bank lenders)


* Maintain strong oversight of the risk & control environment; representing WLS in various firm-wide risk forums, audit cycles, and operational risk deep dives


* Identify and spur implementation of technology initiatives and operational process changes to meet the requirement of the wholesale lending businesses and clients


* Partner with Operational Excellence team to spur meaningful and strategic change such as process improvements, product governance and client experience enhancements

Required Qualifications, Capabilities and Skills


* 3+ years financial services experience gained at a top tier financial institution


* 3+ years commercial loan experience


* Outstanding leadership qualities


* Exceptional communication skills


* Strong client service focus


* Acute awareness of operational risks occurring throughout the lending lifecycle


* Proven track record in thinking/acting strategically to influence complex business decisions globally

Preferred qualifications, capabilities, and skills


* Syndicated loan product experience, including LIQ experience


* Experience managing and developing high-performance teams through continuous training and dynamic coaching


* Ability to lead/spur execution; methodical approach to identifying and solving issues


* Aptitude to ensure timely group delivery and ...