External Communications for Payments Vice President

For both our employees and our businesses, we are leading success in a diverse culture with a commitment to creating an environment where everyone feels like they belong.

Positions within Chase provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility and career advancement.

We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture.

New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

As a Vice President for External Communications within the Payments division, you will be instrumental in promoting both proactive and reactive external communications initiatives that highlight Chase's payments business and aid in safeguarding the firm's reputation.

Reporting to the Head of Functional Communications, your role will involve close collaboration with leaders in our payments business, colleagues in Chase's Connected Commerce business, and across Chase's internal and external communications teams to enhance key messages for consumers, customers, and employees.

Furthermore, you will have a significant role in supporting crisis communications and reputation management efforts, working closely with the firm's public affairs, government relations, regulatory affairs, regional PR, legal teams, and others.

Job Responsibilities:


* Lead both proactive and reactive communications efforts for payments at Chase


* Develop and deliver clear and concise audience-first communications


* Represent the firm in communications working groups for payments with key external partners


* Lead connectivity and collaborate closely with key internal stakeholders and partners in our payments, government relations, regulatory affairs, and legal on issues impacting or payments business


* Interact with PR agencies and vendors to support communications efforts


* Draft talking points, briefing documents, bylines and other written materials, as needed


* Conduct research and help track down facts in close collaboration with internal teams

Required qualifications, capabilities, and skills:


* 7+ years of relevant external communications experience in a large, matrixed organization or within a PR agency


* Proven experience with reputation management or crisis communications


* Familiarity with tech, digital payments and other relevant media publications, blogs and opinion makers


* Excellent presentation and writing skills


* Experience working cross-functionally and collaborating with team members across business and staff areas at all levels to achieve goals


* Experience interacting and building relationships with journalists to provide accurate and timely information


* Ability to thrive in a fast-paced environment with multiple assignments and priorities
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