Credentialing and Authentication Specialist - 1911

Overview

Position: Credentialing and Authentication Specialist
Location: Livermore, California
Salary Range: $30.00 - $37.00 per hour
Clearance: Q Clearance Required 

The Subcontractor shall provide management and support of a wide range of credentialing processes and support activities.

Areas of focus will include Credential Issuance and Management, Account and Credential Maintenance, and Customer Support and Communication.

The Subcontractor will utilize general knowledge and understanding of enterprise system authentication methods, including Multifactor Authentication, and support multiple IT environments.

The Subcontractor will support various credentialing systems, remote site projects, and contribute to automation and process improvement initiatives within the ITIL framework.

Responsibilities:


* Manage issuance, deactivation, and support for multiple forms of authentication credentials including encryption and multi-factor authentication method.


* Facilitate configuration of multi-factor authentication forms to include Smartcard and Yubikey credential configuration.


* Support and manage the walk-in process for new and existing forms of multi-factor authentication issuance and transfers.


* Issue and support authentication tokens, focusing on entity accounts and elevated certification.


* Handle new entity account creation, including ownership assignment and automated setup verification.


* Manage entity account updates such as ownership changes, shared user additions/removals, and display name changes.


* Administer entity authentication credential issuance for applicable networks.


* Oversee account maintenance and management, including breakdown of old/unusable cards.


* Manage password email entity tasks, including ticket review, prioritization, resolution, and technical troubleshooting.


* Provide support for enterprise IT support teams and customer questions via hotline and various forms of telecommunications technologies, including paging notifications.


* Manage the New Employee Orientation credential creation and shipping processes for pre-employees, contractors, and interns.


* Address mission-critical requests for classified credentials including Kerberos, Entrust, RSA SecurID, PKI Token Certificate Mapping, and secure communication delivery (fax and email).


* Contribute to automation and improvement initiatives to enhance efficiency and effectiveness.


* Act as a liaison for cyber-related matters and support ongoing maintenance tasks.

Qualifications:


* High School Diploma, or equivalent plus 3 years of experience; or equivalent combination of education and relevant experience


* Must be US Citizen


* DOE Q clearance.

Required experience:


* Experience with shared file systems, web applications, and custom applications

Desired experience & skills:


* Experience working in a team environment with a diverse approach to problem solving


* E...