Bilingual Application Support Technician - San Antonio

Description & Requirements

Maximus is currently hiring Bilingual Application Support Technicians to join our team! This position is responsible for supporting Health Texas by using designated work instructions, other instructions to execute critical and routine tasks.

To prepare for this role, Maximus provides paid, comprehensive training that equips our ASTs with the highest levels of knowledge and professionalism.

Please note, these are Full-time, Hybrid/Remote roles- you will do equipment training half day at the site and all training will be completed from home.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation - Bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Use the appropriate designated work instructions and other instructions to execute critical and routine tasks.

- Retrieve documents and data from authorized data bases to perform routine tasks that may include data entering new information, validation of data, corrections or updates to existing information and documentation of findings.

- Accurately data enter all appropriate information in multiple eligibility and tracking systems.

- Follow extensive work instructions and prescribed department procedures to make timely and accurate selections in the processing of transactions.

- Determine if an image requires an appointment to be re-scheduled.

- Meet individual and unit performance goals and standards as defined by management.

- Attend and successfully complete job related and industry specific systems and policy training as required to perform the duties of the position.

- Review and analyze discrepancies in data received, request clarification and effectively raises queries to the team super...