Customer Success Associate

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Customer Success Associate

Overview:

The Customer Success Associate's role is viewed as a customer trusted advisor that drives adaptation and expansion of SaaS solutions.

The position also drives ARR for the following products: IT Expert, SmartConnnect, Network Management Cards, PowerChute Network Cards.

What will you do?


* Conducting welcome calls with newly signed customers.


* Onboarding & adoption of SaaS solutions.


* Understand and document the customer's primary challenges, goals, and definitions of success.


* Deliver basic training, configuration assistance, and best practices for purchased solutions.


* Coordinate with partners and relevant service delivery teams (if implementation, project management, or custom services were purchased by the customer).


* Perform implementation and configuration services.


* Handling basic technical and non-technical issues directly in collaboration with our customers and/or partners.


* Advocating client needs back to our internal support, product, engineering, and sales teams.


* Building relationships with customers and partners via phone and email.


* Identifying customer advocates for marketing participation

Qualifications

Who would be successful?


* Candidate must possess a Bachelor's Degree.


* 2-3 years' experience in SW solution selling and consulting.


* Experience with customer onboarding and retention.


* Experience with subscription based services is a plus.


* Understanding of SaaS ARR, Revenue/Account Churn is desired.


* Collaboration with internal teams.


* Good customer relationship building skills.


* Experience with Salesforce/bFO, Oracle application, & MS Office Excel spreadsheets.


* Proficiency in written and spoken English.


* Solid communication and interpersonal skills.


* Experience in EcoStruxure IT Expert is a plus.

What's in it for me?


* •Global family leave


* Comprehensive medical coverage for employee and dependents


* Worldwide Employee Stock Ownership


* Flexible work arrangement


* On-site gym

Why us?

Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.


* €36bn global revenue


* 150 000+ employees in 100+ countries


* 45% of revenue from IoT


* 5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

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