Customer Experience & Data Analyst Intern

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

At Schneider Electric, we believe access to energy and digital is a basic human right.

We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability.You will be empowered in 3 different areas: (i) support and deliver Quality Excellence to customers, (ii) fast and effective resolution of customer quality for all product rang, and (iii) determine recurrence and severity of customer issues, support containment, root cause analysis, correction, and prevention actions in country.

What will you do?

Data Analysis and Visualization:


* Collaborate with the Customer Experience team to identify key metrics and data sources relevant to customer satisfaction and operational efficiency.


* Design and develop interactive dashboards using Power BI or Tableau to visualize performance metrics, customer feedback, and trends.


* Transform raw data into actionable insights that inform decision-making and process improvements.

Process Automation:


* Identify manual and repetitive tasks within the customer support workflow that can be automated for efficiency gains.


* Utilize Power Automate to create automated workflows, streamline data entry, and reduce the likelihood of errors in customer interactions.


* Continuously monitor and refine automated processes to ensure they are optimized and meeting desired outcomes.

Documentation and Training:


* Document the process of building and maintaining dashboards, automated workflows, and data integrations to ensure knowledge sharing and future reference.


* Provide training and support to team members on using and interpreting the dashboards and automated processes effectively.

Continuous Improvement:


* Stay up-to-date with the latest trends and advancements in data visualization, automation, and customer experience technologies


* Propose and implement innovative ideas to enhance customer support processes and data-driven decision-making.


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What qualifications will make you successful?


* Currently pursuing a degree in Business, Computer Science, Data Science, Information Technology, or a related field.


* Proficiency in data visualization tools such as Power BI or Tableau, with the ability to create compelling and informative dashboards.


* Basic understanding of process automation using tools like Power Automate or similar workflow automation platforms.


* Strong analytical and problem-solving skills, with an attention to detail and accuracy.


* Excellent communication skills, both written and verbal.


* Self-motivated and able to work independently as well as in a collaborative team environment.


* Enthusiasm for learning and a willingness to adapt to new technologies ...