Sr. Director, Data Products

POSITION SUMMARY

The Sr.

Director, Data Products has direct responsibility for all data products within the Platform Solutions group.

The Sr.

Director, Data Products supports and grows products throughout their life cycle, working in a matrix environment across multiple internal departments, interfacing with customers, researching and identifying options to improve the product(s).

This role works across multiple internal departments to define and implement the product family's vision and roadmap, assuring measurable attainment of revenue and customer satisfaction goals, and aligning all activities with HealthStream's organizational strategy and goals.

The Sr.

Director, Data Products is a complex, well-respected, and highly visible role at HealthStream.

A candidate for this position should immediately generate a very high level of credibility with both internal and external customers.

This credibility should come from a long history of relevant experience, prior success with similar/related products, and ability to quickly create value to the organization and its customers.

Strong interpersonal skills and emotional intelligence is as critical to the success in this position as education and experience.

Approximately 10-15% travel is required to support partner and customer relationships; attend workshops, conferences, or trade shows; and work with offsite colleagues.

This position may have direct reports.

ESSENTIAL DUTIES OR RESPONSIBILITIES - (The below listed duties are not all inclusive.

This position must also perform other duties as assigned.):



* Create and manage vision and strategy for all assigned products within the context of the total product family and aligned with organizational priorities and focus


* Launch new products and enhancements in collaboration with marketing, sales, technology, and other areas of the organization


* Collaborate with organizational leaders to assure full understanding of market, sub-markets, customers, and product opportunities


* Conduct market and customer research to better understand market trends and other considerations and the competitive environment for related products


* Track and understand market share, financial performance, renewal metrics, and product usage patterns/trends and report internally on this analysis


* Produce well-researched and well-founded product pricing and appropriate incentive/discounts to promote product sales


* Informally manage, support, and direct an organization-wide and cross-functional team of employees who work within a matrix environment in support of the product family


* Guide multiple cross-functional and self-led teams developing and supporting product technology components


* Assure accurate and complete understanding of products through routine internal training, development of customer training, and other forms of internal and external communication


* Identify, resolve, and monitor customer and product issu...