On-Call Mobility Assessment Evaluator

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Mobility Assessment Evaluator On-Call (MAE) will be called in to cover shifts when a full-time MAE is out of the office.

The Mobility Assessment Evaluator On-Call (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service.

The Mobility Assessment Evaluator On-Call (MAE) is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client. 

This position will be at the Valley Metro Mobility Center at 4600 East Washington Street Phoenix, AZ 85034

What you’ll do:


* Determines final eligibility based upon the application, interview, functional assessment and any supplemental information


* Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided


* Determine what functional assessments the applicant will be required to undergo


* Provide written eligibility determination documentation to Client within ADA required and contracted time frame


* Reads and interprets ADA paratransit applications, intake forms, and professional verification forms


* Review interview results and application paperwork and follow up on assessments and professional verifications, as needed


* Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages


* Assist Applicants with completing incomplete documents, scan ADA applications, interview guides and other documents into the Applicant’s case, as needed


* Provide further written documentation to Client upon request


* Assist the leadership team in identifying process improvement opportunities


* Conduct functional physical and/or cognitive assessment with applicants that may include:
+ Physical Functional Assessment using an outdoor course
+ Physical Functional Assessment using an indoor course
+ FACTS
+ MMSE


* Apply information obtained to determine applicant’s capability to independently ride fixed route transportation


* Provide required forms to administrative personnel for data-entry and eligibility letter generation


* Participate in...