Customer Service Representative

Lynden Air Cargo is looking for an energetic, motivated, and customer satisfaction driven individual to join our established Customer Service Department! This position will respond to customer needs and inquiries as well as work with other departments.

Our ideal successful candidate will need an attention to detail, be able to multi-task and possess a genuine passion for providing exceptional customer service to external and internal clients. 

This is an in-office position, with a shift of Monday through Friday 11:00 a.m.

to 7:00 p.m.

Why you want to work for Lynden Air Cargo:


* Career development: annual wage reviews with advancement through internal promotions.


* Medical insurance: 2 medical plans to choose from as low as $0/month.


* Dental & vision: low employee payroll deduction.


* Health insurance for your family: cover your entire family with medical, dental and vision for $222/month.


* Healthcare savings account: Flexible Spending Account (FSA) or Health Savings Account (HSA).


* Paid Time Off: 17 days paid time off a year + additional paid extended leave.

PTO days increase with years of service.


* Paid holidays: 8 paid holidays a year in addition to your PTO.


* Retirement savings: 401(k) with 50% of the first 6% contributed matched + additional annual retirement contribution.


* Employee assistance program: no cost to you


* Life insurance, long term disability and AD&D: no cost to you


* Tuition reimbursement program: up to $3500 a year

The essential duties and responsibilities of this position include, but are not limited to:



* Performs all work assigned in accordance with established policies and procedures as governed by Lynden Air Cargo’s Employee Handbook and applicable CFR’s.


* Answers a variety of customer information requests by phone, email or in person regarding rates, routing and transportation procedures.


* Acts as the main point of contact with scheduled service customers.


* Quotes accurate rates for Lynden Air Cargo shipments, as well as coordinates with other operating companies and secondary carriers to quote comprehensive transportation solutions.


* Rates house air waybills (HAWB's) and enters shipment information into company computer system.


* Enters proofs of delivery (POD).


* Manifests shipment and flight paperwork, often within time constraints.


* Supports customer outreach activities and initiatives.


* Coordinates with other departments to meet operational objectives.


* Works with warehouse and cargo staff to manage on-hand freight inventories.


* Files records and maintains recordkeeping system.


* May be required to work other shifts when assigned.


* Attendance and timeliness are essential functions of this position.

Additional information and requirements for this position:

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essen...