ServiceNow Admin - Remote

Description & Requirements

The Senior Analyst- ServiceNow Administrator specializing in ITSM, ITAM, and ITOM is key contributor to the successful modern IT and business management of Maximus.

Will be responsible for implementing, supporting and maintaining the ServiceNow platform to streamline IT services management, asset management, and operations management.

This role will require a blend of technical expertise, including knowledge of scripting languages and a deep understanding of IT processes.

Successful candidates come with a proven track record of supporting and managing applications and integrations that enhance system efficiency and user satisfaction.

Essential Duties and Responsibilities:
- Perform work submitted by the project when reporting application issues such as performance and service availability.
- Application service management for all managed instances which includes monitoring request for compliance with corporate change policy standards.
- Successfully execute requested environmental changes, such as deployments or key configuration changes performed outside the application.
- Facilitate the shutdown, recovery and testing of all impacted applications during Operating System patching cycles.
- Assist with application administrations and user provisioning as required, or when these tasks cannot be delegated without introducing stability issues within the supported solution.
- Participate in after-hours support for assistance in production recovery or time sensitive changes which can only occur outside of standard business hours.
- Required to travel off-site for up to 10% of overall work time.
- Performs other duties as may be assigned by management.

• Will also be responsible for managing existing ServiceNow code and architecture, and work with key business units to troubleshoot existing solutions and processes, supporting maintenance, continual service improvement, and support new capabilities on the ServiceNow platform.

• Scripting and coding within the ServiceNow platform to meet project deliverables.

• Rewrite and adapt code to align with evolving business requirements.

• Will be responsible for core system configuration as well as day-to-day user requests and incidents.

• Should have experience configuring core ServiceNow modules including Service Catalog, Asset, Integration hub, Discovery, Service Mapping.

• Leverage Flow Designer to further mature the service catalog and migrate away from workflows.

• Provide technical guidance on existing workflows for streamlining and improved efficiencies.

• Own the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.

• Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.

Minimum Requirements

- Bachelor's degree with 3+ years of experience.
- May have additional training or education in area of specialization.
- Develops solutions to a variety of problems...