Trainer I

Description & Requirements

MAXIMUS is currently looking for a Trainer (remote/virtual) to join our team.

The Trainer must demonstrate a high level of content knowledge and have experience with classroom management.

Additionally, the Trainer will support program goals and initiatives for performance improvement, This Trainer will be supporting all Dept of Ed contracts.

This is a Limited Service role.

Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.



* Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge


* Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior


* Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided


* Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service


* Provide recommendations for graduation and/or termination from new hire training


* Plan and coordinate internal training logistics and activities


* Track virtual classroom activities


* Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.

Make recommendations as appropriate


* Administer up-training sessions as needed


* Communicate training class progress to Training Lead as appropriate


* Actively strive to develop strong working relationships with all contact center personnel


* Lead activities to ensure smooth operations of the training process


* Work hours on-site that support operational and training needs


* Occasional travel to other sites may be require

Essential Duties and Responsibilities:

- Support the design, development, and distribution of training programs and materials.

- Conduct, plan, and coordinate training to a variety of audiences.

- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.

- Determine resource readiness for courses, including materials, training room, technology, an...