Customer Service Representative

Do you want to be part of creating beauty that lasts for generations? Are you seeking a company that values Transparency, Ownership, Unity, Grit & Hustle?  Do you crave being part of a TOUGH winning team in a growth-oriented environment?

AHF Products is a leader in innovative flooring products and solutions with a family of strong brands serving the residential and commercial markets.

With decades of experience in award-winning flooring design, innovation, product development, manufacturing, and service, we improve the quality of people’s lives through great products and a deep commitment to outstanding customer service.  We are headquartered in Mountville, Pennsylvania with a global manufacturing footprint employing over 2250 people worldwide. 

We believe that business is personal.

With a deep-rooted belief in the power of teamwork and trust, we consider our staff, customers, and suppliers as true partners.

We pledge to deliver reliable, consistent, and best-in-class products, services, and support.  We look for people who aren’t afraid to act on ideas, commit the courage to drive successful outcomes and have fun along the way.  If these ideals appeal to you, you are going to want to join our team!

Essential Functions:


* Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.


* Maintain professional appearance and attitude at all times.


* Answer phones and greet clients as they enter the customer service area.


* Follow-up on orders that are on backorders and processing customer orders accurately.


* Use DANCIK to look up pricing, customer information, delivery dates, and process orders.


* Call customers to communicate on order status and ETA’s.


* Liaison with outside sales reps.

and managers.


* Organize and maintain the contractor area.


* Ensure all customers receive excellent customer service.


* Solve customer problems with a sense of urgency and accuracy.


* Communicate with the warehouse department regarding order status in staged areas.


* Schedule delivery and reminder calls to customers.


* Complete projects or assignments as delegated by the supervisor.


* Back up to other positions within the department when needed.


* Maintain positive communication skills and process customer orders accurately.


* Maintain an organized and efficient work area.


* Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealer’s).


* Scan all paperwork correctly (PO’s, confirmations, POD’s).


* Other duties as assigned.

Supervisory Responsibilities: 


* This job has no supervisory responsibilities

Knowledge, Skills and Abilities:


* Highly detail-oriented with a passion for perfection; self-motivated; exceptionally organized thrives in a team environment that is fast-paced with multiple projects.   


* Ability to develop and maintain...