Alarm Center Control Operator

Position Summary:
Monitor and respond to signals from alarm Systems in accordance with policies and code regulations, calling local police and fire Departments to request dispatch and relay pertinent information.

Answer incoming calls from company Associates and other Business partners, accurately and completely documenting all actions.

The Alarm Center operates 24/7/365 and is responsible for monitoring all facilities including but not limited to grocery Stores, jewelry Stores, office buildings, distribution Centers and manufacturing facilities for intrusion, fire, refrigeration failure and duress alarms and communicating those alarms to the appropriate emergency response entity.

Role model and demonstrate the company's core values of respect, honesty, Integrity, diversity, inclusion and Safety of others.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.

As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.

With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter.

That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.

We help feed your future by providing the value and care you need to grow.

If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.

Apply today to become part of our Kroger family!
Desired Previous Job Experience:



* Knowledge of Kroger policies, Procedures and organizational structure


* Familiarity with Loss Prevention terms and Processes


* Knowledge of Retail Store Operations


* 40 WPM typing


* Previous alarm control experience

Minimum Position Qualifications:


* Minimum 18 years of age


* Strong communication skills (written and oral)


* Ability to effectively present information in one-on-one and small group situations to Customers, clients, and other Associates of the organization


* Ability to work weekends on a regular basis


* Ability to work overtime on an occasional basis


* Ability to work any shift


* Ability to sit for long periods of time in a high volume Call Center


* Ability to preserve confidentiality of information


* Accuracy and attention to detail


* Ability to organize and prioritize a variety of tasks/Projects


* Proficient with Microsoft office Applications


* Previous Call Center experience

Essential Job Functions:



* Provide timely, exemplary Service to all Associates and vendors while Maintaining a calm, professional composure at all times.


* Monitor signals ...