Chapter Lead (Sr. Manager) - Platform Administration and Development

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.

We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.

All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

Enterprise Service Management has embarked in a journey to transform how we operate by aligning to National IT’s Product Model.

We are seeking for a Chapter Lead (Senior IT Manager) - ServiceNow Platform Administration and Development who is passionate about transforming how teams operate. 

As the Chapter Lead, you will lead a group of talented individuals that are experts in the ServiceNow Platform and who partner with other Chapters as well as Product Owners, Product Managers and Team Coaches/Scrum Master to deliver capabilities to our customers.

The Platform Administration and Development Chapter is made up of engineers that manage and administer our ServiceNow Platform and act as the primary liaison within the agile squad as well as the lead consultant to develop Service Catalog artifacts.

Members of this chapter understand the ServiceNow platform and its capabilities, development/maintenance of standard operating procedures (SOPs), platform integrations and focus on achieve World Class Operational Excellence.

The chapter lead also supports Product Managers with customer consultations and help define continuous improvement opportunities for the platform.

What You Will Do:

Chapter Leaders lead groups of people with a similar skillset.

These leaders are experts in a specific domain with a passion for people growth.

They ensure the performance and development of their chapter and expertise to support squads.

Ensures the performance and development of his/her chapter, focusing on providing squads with the human capabilities they need to achieve results.

Tracks and measures the Chapter’s performance health through OKRs and KPIs.

A leader and expert in his/her specialty who uses expertise to help squads solve complex problems.

Advocates for Agile. 



* A Chapter Lead is a leader and champion with the vision to elevate System IT capabilities.  


* A leader who serves as a guide for chapter members and builds a community of p...