Site Delivery Lead

Description

The SDL is responsible for the delivery and support of local personal computing services, end-user services, AV systems, and related IT infrastructure including data center operations, network and cabling to sites across China / Thailand / Vietnam.This role ensures that approved OLAs/SLAs are met and the overall site TS operations are in good health.

He/She will implement strategies to ensure the deliver of agreed-upon service levels; partner with TS functional teams and vendors to provide in-catalog services efficiently and with high quality.

He/She will also play a pivotal role in ensuring the smooth and effective implementation of the TS project across the sites.



* • 5 years' ex perience in delivering IT services,


* • Drive End User Training and Adoption of Critical TS/EUS Services and Programs


* • Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs


* • Ensure overall site operations are in good health and in compliance with Standard Operating Procedures (SOPs) and processes using Site Metrics, Compliance Checks and Reports


* • Broad based, well-rounded technical background in IT infrastructure and End User Services


* • Working knowledge of multiple technical disciplines such as WAN/LAN /Wireless , Data Center Ops, MS Windows, Desktop computing hardware and software


* • Familiar with standard concepts, practices, and procedures associated with the ITIL framework


* • Ensure local/site IT assets management are standard and secure


* • Understand and align to the TS goals and objectives, recommend process improvements, and propose cost savings or cost avoidance solutions


* • Implement required tasks for local, regional and/or global projects and activities undertaken by TS in support of its mission as opportunities arise


* • Act as TS Point of Contact China, Thailand and Vietnam as well as incident and service request escalation contact for IT Shared Services partners, Business Unit IT (BUIT) partners and business clients