Duty Manager

At Crowne Plaza® Hobart, we like to lead from the front.

So, we’re looking for a Front Office Duty Manager who sets their own high standards across everything from cleanliness to productivity.

You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

 

A little taste of your day-to-day:

 

Every day is different at IHG, but you’ll mostly be:



* Leading the way – managing guest experiences, team performance and hotel operations


* Prioritising workload and ensuring your team deliver authentic, memorable experiences


* Developing your team’s skills to drive results that positively impact on hotel performance


* Having authentic conversations with guests to resolve issues, queries or concerns


* Being first point of contact for any critical emergency situations

 

What we need from you:
 



* Previous experience in a front desk leadership role or similar


* Previous exposure to Opera PMS desirable, but not essential 


* The ability to professionally supervise, train and direct staff to provide a great customer experience within our hotel


* Excellent communication, problem solving, reasoning and motivational skills


* Organised by nature and have the ability to multi task - must enjoy working in a fast paced environment!


* Exposure in back of house admin/Microsoft Applications


* Must be fluent in spoken and written English 


* Availability to work over a 7 day roster including mornings and evening shifts, occassionally supporting our night team 


* Full Australian working rights with no VISA restrictions 


* Full manual Australian Drivers Licence

 

What you can expect from us: 

 

We give our people everything they need to succeed.

All of your hard work entitles you to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives. 

 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.