Assistant Food & Beverage Manager - InterContinental Hayman Island Resort

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries.

As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

 We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

What's the job?

Responsible for providing day-to-day leadership across the food and beverage operation of the resort; maximising financial returns, driving development of people, creating and maintaining unique guest experiences, executing on brand standards, and building awareness of the resort, its product offerings and brand in the local community.

In addition the role is also responsible for ensuring compliance with all governmental regulations concerning health, safety, or other licensing and applicable legislative requirements. 

Your day-to-day 

As part of your day-to-day responsibilities, you will collaborate with the Human Resources Manager to develop and implement training programs aimed at improving food and beverage team member engagement, aligning with the resort's brand service behaviors.

You will also oversee succession planning, establish and monitor KPIs, provide mentoring and feedback, and manage staffing and HR-related actions.

Additionally, you will coordinate with Venue Managers to ensure effective rostering and labor cost management, review sales performance, and focus on guest satisfaction metrics.

Other duties include maintaining a safe environment, acting as a public relations representative, promoting environmental sustainability, and leading food safety activities.

Your role also involves ensuring compliance with health and safety regulations, planning and assigning daily staffing requirements, and training team members in quality and service standards.

You will promote teamwork and quality service through regular communication with other departments.

In enhancing the guest experience, you will uphold brand standards, drive guest satisfaction, and respond to guest feedback.

You will also work with other managers to maintain facilities and equipment, analyze guest insights, and promote health and wellbeing initiatives for team members.

What we need from you 

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management, culinary arts, or related field plus 4+ years of related experience, including management experience. 

• Must speak fluent English. 

• Must obtain certification or permits as required by local government...