Specialty Product Associate

You have Boycott Regulations and Office of Foreign Assets Control (OFAC) compliant requirements experience and are seeking your next career growth.

You additionally have strong Trade Product knowledge with the ability to analyze, assess and determine key issues within the context of complex business products.

This is the team for you.

As a Specialty Product Associate with the Global Trade team at JPMorganChase, you will be responsible for monitoring work flow queues and assign transactions for processing to the team.

You will check shipping documents against the terms of complex Commercial Letters of Credit and provide 2nd check and release payment.

You will additionally liaise directly with clients on disputed discrepancies explaining the reason for raising in a professional manner, while monitoring quantity and quality of work to meet established objectives.

You will also ensure a smooth workflow, review difficult cases, and expedite urgent transactions per Service Level Agreements (SLA).

Global Trade provides its clients with Financing, risk mitigation and processing of cross border import and export activity through a multiple of products and solutions.

Operating in 39 locations across 28 countries we offer Documentary and Standby Letters of Credit, Guarantees, Collections, Supply Chain Finance, Documentation Prep Service and Loan products.

We have established a distributed operating model with regional hubs, global processing centers and a network of branches.

Trade Finance is a credit based product which is highly complex and requires a significant amount of expertise.

Whether we are providing a small value rental guarantee or a $100mm financing transaction, our focus is on providing a first class service to our clients.

Job Responsibilities


* Monitor work flow queues and assign transactions for processing to the team


* Check shipping documents against the terms of complex Commercial Letters of Credit and provide 2nd check and release payment


* Liaise directly with clients on disputed discrepancies explaining the reason for raising in a professional manner


* Monitor quantity and quality of work to meet established objectives


* Ensure a smooth workflow, review difficult cases, and expedite urgent transactions per SLA


* Research and resolve operational issues, review and recommend new methods and procedures for process improvement and efficiency


* Spur the Operations team forward while achieving client satisfaction at all times, maintaining a controlled environment


* Ensure that all transactions are processed in accordance with documented Standard operating Procedures (SOP) and comply with internal operating standards, Customer Service Levels, Industry Rules and with Standards and Compliance


* Maintain a client-focused approach, engage team members in best practices, exercising sound judgment, based upon knowledge and experience, at all times


* Provide guidance to all staff on complex tr...