Technology Support Lead - Workforce Technology Cloud Operations and Release team

Join our dynamic team to innovate and refine technology operations and release management, impacting the core of our business services.

As a Technology Support Lead in the Enterprise Technology Employee Platforms team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience

Job responsibilities


* Partners with Product and Technology to deliver stable Oracle HCM Platform including lower environments and production


* Supports the planning and execution of production releases including quarterly Oracle and JPMC HCM releases


* Documents and communicates Oracle HCM lower environment pod usage and availability to our product and technology users


* Manages communications with operational and senior level product and technology partners on active issues


* Facilitates triage and issue resolution of key issues


* Supports the custom development solutions including data masking, data analysis, etc...


* Oversees the day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience with project management and development life cycle tools including Jira, Confluence, SharePoint, etc...


* Experience with Oracle HCM or other equivalent Software as a Solution (SaaS) providers


* Experience with Oracle database technologies (or equivalent)


* Experience with creating, editing and maintaining SQL


* Experience in Excel including pivot tables, charts, etc...


* Experience with Oracle Transactional Business Intelligence (OTBI) or equivalent data analysis and reporting tools


* Proficient in observability and monitoring tools and techniques


* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills


* Working knowledge in one or more general purpose programming languages and/or automation scripting


* Practical experience with public and private cloud

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

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