Patient Access and Referral Coordinator

Liberty Resources’ Integrated Health Care is currently seeking a Patient Access and Referral Coordinator to support our growth and expansion.

Integrated Health Care is a collaborative multi-disciplinary team of primary care and mental health professionals, including social workers, marriage and family therapists, licensed mental health counselors, psychiatrists/nurse practitioners and registered nurses.

Liberty offers a flexible work environment, work/life balance, and positive team experience.

Our employees have passion around the services they provide and our corporate values of excellence and staff support.

We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities.

We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Position Summary:

The Patient Access and Referral Coordinator will provide a variety of customer service functions that support the Certified Community Behavioral Health (CCBHC) Clinic Operations.

Job Responsibilities:


* Schedule and confirm patient diagnostic appointments, surgeries and specialty consultations.


* Maintain referral records to ensure that referral appointments are kept, all documents are obtained, follow up care is received and report on data.


* Performs patient referrals and authorizations by completing and submitting documents and discussing with providers, insurance carriers and patients.


* Collaborate with Patient Access Team to ensure complete and accurate registration, including patient demographic and current insurance information.


* Provide direct supervision and collaboration with Patient Access Team to ensure patient access is provided with adherence to all policies and standards as defined by Liberty Resources.


* Identifies ways to improve care of patients and make recommendations to the treatment team.


* Demonstrate the values of diversity, equity and belonging; foster an inclusive environment that facilitates diversity.


* Performs research and recommends ways to expand and improve patient access.


* Attend and participate in quality improvement initiatives, team meetings and huddles.


* Participates in cultural diversity training and team meetings.

Qualifications:


* High school diploma or equivalent.


* Medical assistant certificate or minimum of 2 years relevant experience.


* Previous scheduling and referral management experience preferred. 


* Strong organizational skills, ability to manage competing priorities, use good judgement and be resourceful in problem solving.


* Ability to take and follow through with delegated tasks and accountability.


* Knowledge of medical procedures and medical terminology.


* Excelle...