Quality Care Coordinator

About Us:

Liberty Resources is a dynamic human services agency and a great place to work! Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a supportive atmosphere.

Our employees have passion around our values of excellence, integrity, diversity, self-determination, service, innovation and fiscal responsibility.

Our rapid growth is providing exciting opportunities in all areas of our organization.  

Position Summary:

The Quality Care Coordinator works in collaboration and continuous partnership with “high-risk” patients, their family/caregiver(s), providers, and community resources in a team approach to improve health outcomes.

Essential Functions:


* Create and promote adherence to a care plan, developed in coordination with the patient, primary care provider, and family/caregiver(s).


* Monitor adherence to care plans, evaluate effectiveness, monitor patient progress in a timely manner, and facilitate changes, as needed.



* Assists as needed with the collection of Quality of Care monitoring


* Completes necessary documentation including assessment, progress notes, and care plans as applicable and in accordance with program and agency standards. 

Job Responsibilities:


* Assess patient’s unmet health and social needs using standardized tools, and pre-visit planning, to facilitate patient access to appropriate medical and specialty providers.


* Increase continuity of care by managing relationships with care team providers, including, but not limited to, transitions of care, and referrals.


* Educate and connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs.


* Serve as the contact point and informational resource for patients, care team, family/caregiver(s), payers, and community resources.


* Create ongoing processes for patient and family/caregiver(s) to determine and request the level of care coordination supports they need, and desire, at any point of care.


* Conduct patient engagement activities to promote timely access to appropriate care; including care associated with chronic conditions, such as Diabetes, increase use of preventive care services, reduce emergency room utilization, and hospital readmissions.


* Document all care plans, engagement efforts and successful contacts in Liberty’s designated electronic health record.


* Maintains effective professional relationships with other service providers and community organizations in the interest of clients’ and program goals in accordance with the Agency Policies and procedures. 


* Performs other duties, responsibilities and related tasks as assigned. 

Qualifications:


* Bachelor’s degree in related field or Associates and one (1) year experience or more. 


* Experience with NextGen electronic health record, preferred.


* Knowle...