Partner Operations Analyst

About the role:

In this high-growth, execution-focused company, the Partner Operations Analyst will support our APAC Partner Organization through process improvement, operational execution, and strategic operational and commercial guidance.

Reporting directly to the Head of Global Partner Operations, this is an opportunity to partner closely with senior leadership to help shape the growth trajectory of a fast-growing, market-leading, pre-IPO software company.

As the Partner Operations Analyst - APAC, you will contribute to the success of the APJ Tricentis Partner team by:


* Support the Head of Global Partner Operations to develop and implement the operational infrastructure to drive the partner business forward.


* Manage and support the operational backbone of the partners’ journey and lifecycle with Tricentis, including onboarding, activation, enablement, deal registration, support, etc., as well as the tech stack components required to function efficiently.


* Help maintain and update partner profiles, contact information, and relevant data in tools and/or systems such as CRM/PRM.


* Provide ongoing support to the partner enablement and solution architecture teams and ensure partners meet requirements.


* Support the implementation of partner programs and processes, including contracting, incentives, marketing campaigns, and co-selling initiatives.


* Monitor all internal rules of engagement and attribution with partner-involved business that guide the rhythm in which the internal field teams engage and collaborate with each other.


* Collaborate in an analytics operating cadency with APJ partner leadership to effectively manage the business across forecast reviews, pipeline analysis, and other partner performance insights.


* Consistently identify and implement operational automation components into processes, as well as data driven recommendations to drive efficiencies and help improve productivity and performance.


* Deliver consistent and structured communication that is timely and effective to all cross-functional stakeholders.


* Develop strong working relationships and planning programs with internal Business Application teams to design new and optimize current workflows.

Minimum Qualifications:


* 3+ years of strategic field Partner operations experience required, ideally in a publicly traded, or $100M+ ARR SaaS company.


* Exceptional quantitative and MS Excel skills (i.e.

sum-ifs, index/match, vlookup, table formulas, and pivot tables)


* Excellent written and verbal communication skills.


* Strong preference for proficiency with Salesforce Experience Cloud


* Preference for familiarity with Salesforce CPQ, Salesforce Communities, Clari, Tableau or PowerBI.


* Experience working with Partner Organizations, as well as Direct Field Sales, Finance, Legal, Deal Desk, Marketing, Planning and Operations.


* Ability to self-manage, scope, prioritize & communicate o...