Associate Director, Program Strategy & Operations, CAR-T Patient Support Solutions (Horsham, PA)-Joh

About Us Johnson & Johnson Innovative Medicine is recruiting for an Associate Director of Program Operations, CAR-T Patient Support Solutions, located in Horsham, Pennsylvania.

At J&J Innovative Medicine, what matters most is helping people live full and balanced lives.

We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time.

We pursue the most promising science, wherever it might be found.

J&J Innovative Medicine delivers on the promise of new treatments and ways to improve the lives of individuals with serious diseases.

Built upon a legacy of creative firsts, J&J Innovative Medicine pursues advancing patient care with immunology and oncology solutions.

Please visit www.jnj.com for more information.

We are J&J Innovative Medicine.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it!

Ciltacabtagene autoleucel (cilta-cel/JNJ-4528) is J&J Innovative Medicine's novel, cell-therapy treatment whereby a patient's immune cells are collected, shipped to the manufacturer, and genetically modified to be reinfused as a drug product into the patient.

CAR-T requires a high degree of coordination across supply chain/commercial organizations and the hospital administering this treatment.

Job Description

At J&J Innovative Medicine Oncology, we are raising the bar on customer experience in the pharmaceutical industry.

Our Patient Support Solutions team supports eligible cancer patients and their caregivers through their CAR-T journey.

We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care.

The Associate Director, Program Strategy & Operations, CAR-T Patient Support Solutions will be responsible for making strategic recommendations and managing the operational performance of the MyCARVYKTI patient support program.

This also includes helping to lead call center technology to help support best-in-class service while driving program efficacy.

You will be a member of the broader Patient Support Solutions team, working closely with all levels of the team, including the call center team to enhance, operate and optimize the MyCARVYKTI patient support program.

A Day in the Life Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors.

For many patients, the decision to initiate CAR-T treatment is personal.

J&J Innovative Medicine recognizes this, and wants to create an experience that is empathetic, supportive, and personalized to the patient and caregiver needs.

Key Roles and Responsibilities include:

• Identify opportunities to improve operational performance and mange projects independently to execute solutions

• Strategically incorporate technology processes that drive real-time streamlined results to supp...