Applications Support Engineer

Your Job

Molex is seeking an Applications Support Engineer to join our team in Caldwell, ID, supporting FiberGuide & Polymicro products.

The Applications Support Engineer (ASE) will report to the Associate Global Product Manager and will work closely with external customers/prospects and collaborate internally with engineering, manufacturing, and quality departments.

This role will be the primary point of contact for customers to provide technical support, identify other products/applications that may benefit the customer and recognize new product opportunities.

They will engage engineering/manufacturing to determine the viability of new product opportunities and assist in the request for quotation process.

They will also serve as the liaison between customers and the company's quality department for any potential quality concerns.

The Applications Support Engineer is an in-house technical sales/support role with 5% travel to other Molex and/or customer locations.

This role does not entail cold-calling and is not commission-based.

Our Team

Polymicro & FiberGuide Industries are Molex Companies, and part of Koch Industries, manufacturers for optical fibers, fiber assemblies, fused silica capillary tubing and other micro-components for the medical device and analytical instrument industries.

To learn more, please click here: Specialty Optical Fiber - Polymicro and Fiberguide | Molex / Capillary Tubing - Polymicro | Molex

What You Will Do



* Contribute to a positive customer experience by responding to technical inquiries, requests for quotation and sales orders from both existing and potential customers


* Serve as the point of contact for customers to correctly identify the appropriate products for their applications


* Identify customer needs/specifications that could lead to the creation of new products


* Effectively communicate customer specifications to engineering and manufacturing


* Initiate and monitor the preparation of quotations, sales orders and return authorizations


* Gather and share market/competitive intelligence with site leadership


* Strive to achieve mutually beneficial "win-win" outcomes between Molex and customers

Who You Are (Basic Qualifications)



* Bachelor's degree in an Engineering or Scientific discipline


* One (1) year or more experience in a sales, sales support, or customer service role

What Will Put You Ahead



* Sales experience in a technical manufacturing field


* Experience working in a medical (ISO9001/ISO13485-certified) manufacturing facility


* SAP experience

In order to comply with U.S.

export control laws and regulations, this position requires applicants to either provide proof of U.S.

citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.

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