Workforce Connection Center Specialist

The Workforce Connection Center Specialist is responsible for customer service to Center job seekers and employers.

Conducts initial intake/orientation with job seekers, and assists with career portal navigation, registration, on-line employment applications and the development of job leads.

Provides one-on-one and group instruction, evaluation, job search assistance, courtesy phone calls, employer onsite recruitment support and actively participates in community outreach activities and provides coverage across centers.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and .

Sustains policies, procedures and programs.

Typically works on projects and tasks that span 3 - 12 months.

PRINCIPAL DUTIES:

1.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

Periodically serves as a team member or subject matter expert on formal or department projects.

Effectively engages in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.
2.

Problem Solving: General supervision, regular review of work by manager or senior coworker.

May be paired with senior team member for development purposes.

Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
3.

Technical Skills: Fundamental knowledge of professional principles and skills.

Works in compliance with established procedures.
4.

Community Engagement: Serves as an ambassador for Goodwill in the wider community.

Participates in volunteer opportunities as schedules and interest permit.
5.

Communicate to customers, volunteers, coworkers, and supervisors in a professional manner.

Greet clients and be mindful of all clients by actively seeking where you may be of assistance, referring items that require further information to supervisors.
6.

Recruit clients to the Center and assist in community outreach and resource sharing.

Draw on a variety of resources to achieve results.
7.

Facilitate group and one-on-one instruction using the Goodwill's agency-wide curriculum and other computer, resume and interviewing curriculum and tools.

Assist in the development of curriculum and or resources that respond to the specific needs of clients or employers seeking WCC services.
8.

Instruct clients in steps and procedures to access computer terminals, and to use various software applications, including the Internet.
9.

Instruct clients on signing up/signing in to the Bullhorn System and make appropriate entries into the system.
10.

Review individual progress with client and schedule one-on-one coaching as needed.

Conduct mock-interviews in preparation for hiring events as needed.
11.

Assist in recruiting and maintaining successful relationships with local employers in order to achieve on-site recruitment goals and objectives.
12.

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