Client Account Support Partner - Southwest Market - Cigna - Remote

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*Remote, supporting Southwest markets

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Ready to improve the health and vitality of those we serve? The Cigna Group is hiring several Client Account Support Partners for the Southwest markets with medical knowledge.

You'll provide concierge, client-centered management of the end-to-end service delivery and service recovery for clients and brokers in the Select Segment line of business.

Responsibilities:

Client Relationships / Service


* Manages end-to-end service delivery and service recovery for clients and brokers


* Conducts research to provide root cause and trending analysis, facilitating discussion with Clients, Brokers and Sales including internal matrix partners


* Communicates and educates regarding issues/trends creating action plans for process improvement


* Responsible for engaging internal matrix partners on escalated service issues including but not limited to billing, banking, eligibility, customer service, plan set-up, and claim payment

Internal Liaison


* Engage appropriate subject matter experts as needed to manage issue through resolution


* Provides routine updates to Sales Account Management team related to at-risk service issues


* Provides guidance regarding products, policies, procedures, workflows, quality and training needs within Cigna departments


* Responsible for monitoring against standards and performance guarantees

Qualifications:


* High School Diploma or GED required


* Bachelor's degree preferred in business administration, communication, marketing, or other appropriate professional degree highly preferred


* 3+ plus years work experience in client-centered, account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solve issues to resolution highly preferred


* Ability to establish matrix partner relationships and follow through on expectations required


* Medical Proclaim or Medical Facets knowledge highly preferred


* Medical knowledge required


* Demonstrated strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations required


* Strong analytical skills, with ability to design, track, and work toward specific measurable performance targets for self and team required


* Work independently and proactively to manage multiple and divergent priorities and deadlines required


* Ability to negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions required


* Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems) required


* Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization requir...