Payment Lifecycle Analyst

You have in-depth understanding and knowledge of rules and regulations regarding Automated Clearing House (ACH) origination and the ability to quickly and efficiently resolve sensitive/escalated cases.

You are additionally seeking career growth - this is the team for you.

As a Payment Lifecycle Analyst on the Payment Lifecycle team at JPMorgan Chase, you will receive, research, record, resolve, and respond to ACH related inquiries within the department's target goals.

You will handle high level, intricate, escalated investigations while assisting co-workers and handling additional assigned duties, including assisting with special projects and testing, defects, enhancements.

You will also create, analyze, and send monthly reports.

Job Responsibilities


* Research and respond to ACH Investigations received via E-serve, e-mail, fax, mail, swift and phone, to department standards


* Complete adjustment tickets


* Retrieval of proof and batches of returns from SharePoint


* Research risk issues (including pre-fund, credit/debit line)


* Ability to handle escalated issues


* Delegate work and monitor queues, collect and report daily activity/production of work group to ensure processing efficiency


* Responsible to help facilitate the department's inquiry turnaround is met or exceeded


* Utilize SharePoint for but not limited to retrieving forms and procedures for research assistance


* Assist with Out of The Money (OTM) approvals/uploads for check deposits


* Approve Phone list updates in Pega Rules Process Commander (PRPC) for Tampa staff


* Complete project/management calls, in lieu of managers, when they are not available, taking note of any takeaway and key updates to management

Required Qualifications, Capabilities, and Skills


* Demonstrates in depth knowledge or ability to grasp understanding of ACH research tools to quickly assist a customer, including SharePoint, ACH RIPS/CRIPS, PRPC, Customer Assist, Automation Server (Data Mining Reports), SWIFT, and National Automated Clearing House Association (NACHA) Rules


* Ability to analyze and recognize inconsistencies relative to their day to day responsibilities and bring such issues to management's attention


* Ability to recognize error trends in inquiry resolution and communicates such to management in a timely fashion


* Demonstrates ability to strategize workflow to resolve complicated issues/escalations


* Ability to organizes time efficiently; prioritize work appropriately and readily adjust to changing priorities, with ability to handle more than one task at a time (solid multitasking capability)


* Ability to provide empathy to customer needs/frustrations and quick to provide necessary resolution or call back time frames to the customer


* Communicates clearly and concisely; listens well


* Ability to quickly and efficiently resolve sensitive/escalated cases


* Consistently demonstrates ability to use go...