Technical Sales Associate

Responsibilities

PURPOSE OF POSITION:
• Responsible for supporting the sales & operational processes through advocating for the customer and working as a liaison between our direct sales force, customers and our factories while overseeing the quoting, ordering, & invoicing processes related to each order.

MAJOR RESPONSIBILITIES:
• Develop and maintain knowledge of Altec products, customers, administrative and production processes
• Serve customers by providing quotes/pricing, entering, tracking and revising orders, contracting for shipping, providing delivery information, establishing credit terms, handling warranty issues and hosting at factory tours and inspections
• Work with engineering and production to communicate customer needs and resolve build issues
• Coordinate with Accounts Receivable to communicate invoice and credit terms.

Assist with resolving collection issues
• Work with Engineering to review orders, develop post-award documents and drawings, and coordinate post-build meetings
• Learn to accurately cost and complete all steps required in quoting each product, making sure that all quotes follow the corporate standards for format and content
• Build product knowledge in order to identify and understand how product components work
• Learn to efficiently capture & communicate customer requirements
• Process orders per the corporate procedures in a complete and accurate manner while meeting pre-established time parameters
• Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up-to-date, including labor, material & gross margin
• Learn to deal with operational issues such as chassis delivery schedules, order revisions, Final Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner
• Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives
• Learn to review job costs, identify, and document opportunities for cost reductions; Assist to increase margins on multi-year orders or repeat orders
• Interact directly with customers in a professional manner.

Occasionally entertain customer visits, ensuring customers leave knowing that Altec provided a hospitable visit and our relationship was furthered as a result
• Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
• Attend classroom and online training sessions to enhance skills and build knowledge
• Participate in Continuous Improvement initiatives
• All other duties as assigned

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
• Bachelor's Degree required.

Engineering or technical degree preferred
• Available for overnight travel more than 15% of the time required.

Associate must be proficient in math and with computers, specifically Microsoft software
• Must be able to analyze problems & develop sol...