Sr Manager - Prog Support

Description & Requirements

Maximus is currently hiring for a Senior Manager - Program Support.

Essential Duties and Responsibilities:

- Develop and/or review all project documentation, plans, and reports while ensuring adherence to the contract.

- Ensure that all program activities operate within the procedures defined by the organization.

- Ensure the program operates within the approved budget.

- Set priorities, consolidate schedules, and monitor activities to ensure program success.

- Ensure all cross project dependencies are identified and communicated to project teams and stakeholders.

- Supervise program staff by providing direction, input, and feedback.

- Communicate with clients and stakeholders to ensure alignment with business strategies.

- Monitor program risks and ensure appropriate actions are taken, including escalating issues timely to the project director.

- Ensure compliance with all applicable requirements of the contract, state and federal regulations.



* Create and manage an ongoing development program that will improve the skills of CCO trainers.



* Develop a competency based observation assessment plan and oversee and/or perform trainer observations that will drive consistency and high quality of delivery



* .Research and recommend trainer learning that will benefit the development of trainers and/or training managers.



* Develop and administer a net promoter (NPS) approach to gathering operational feedback on trainer and training programs.



* Coordinate cross training of training resources as training schedule allows, identifying trainers ready to take on a new skill.



* Develop a collaborative working partnership with other training leadership, Operations, CMS, and content training contractor.



* Oversee assigned staff allocating assignment and ensuring work is completed ontime and according to procedure.



* Stay updated on the latest trends and best practices in training and development.

Attend relevant conferences, workshops, or webinars.



* Conduct regular training needs analysis to identify gaps and areas of improvement in the current training onboarding program.

This could involve surveys, interviews, or focus groups with trainers and trainees.



* Travel will be required for this position.

The 6 month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.

This position is fully remote and will require a home office.

Home office requirements:

Reliable high-speed internet service

Minimum 25 Mpbs ...