COMPLAINTS ANALYST TECHNICIAN SENIOR

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Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.
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We are searching for the best talent for COMPLAINTS ANALYST TECHNICIAN SENIOR to be in Juarez, plant Salvarcar.

JOB SUMMARY Principal responsible of product analysis according to Customer Quality Process.

DUTIES & RESPONSIBILITIES
Under general direction and in accordance with federal, state and local laws/regulations and the Johnson & Johnson Corporate procedures and guidelines, this position:
Responsible of customer complaint root cause investigation.
Understand basic principles, theories, concepts and techniques related to customer complaints.
Responsible for coordinating meetings to report potentially related failures to manufacturing, implement corrective and preventive actions, consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.
Ensure compliance with policies and procedures of the company's Quality System, as well as applicable external requirements and standards, including FDA, ISO 13485, CMDCAS, PMDA and other global regulatory agencies, Environmental, Health and Safety practices, and other medical devices standards for Johnson & Johnson.
Responsible of ensuring staff and company's compliance with federal, state and local Environmental, Health and Safety regulations, policies and procedures.
Product analysis of other departments, if needed.
Responsible for tracking, receiving and shipping of the products
o Responsible for communicating business related issues or opportunities to next management level
o For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
o Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
o Performs other duties assigned as needed

Level of Responsibility Same responsibiliti...