Process Excellence Lead, MedTech Deliver EMEA

Job Title: Process Excellence Lead, MedTech Deliver EMEA.

Reports to: Deliver Excellence Director

Department: Deliver EMEA

Scope: Regional

Location: EMEA

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

The DELIVER organization strives to deliver an outstanding customer experience through leading critical customer-facing functions such as distribution, customer service, logistics, and transportation across the Johnson & Johnson Family of Companies.

DELIVER EMEA leads a sophisticated network of Distribution Centres (DCs) and Customer Service centres across Europe, the Middle East, and Africa supporting multiple distribution channels to J&J's broad range of customers.

Purpose of position

Support the MedTech Deliver organization with the ability to assess, design, deploy and measure EMEA regional needs to raise performance and drive continuous improvement in reliability, financial health, and responsive agility to our customers.

RESPONSIBILITIES/PRINCIPAL DUTIES (Essential Functions)

• Sustainably develop, implement & improve business processes and tools considered best in class for Deliver operations and business processes.

• Advances Deliver Capabilities (people, process, technology) across the region, prioritizing and leading areas that will enable growth, improve Customer Experience, and drive E2E Supply Chain efficiencies.

• Develop and perform Maturity / Capability Gap Assessments in the EMEA DELIVER Segment to define opportunities, with multi-functional partners and implement improvements.

• Lead in the following areas: Performance Management, Metrics, and Best Practices in Process for the EMEA Deliver operational partners.

• Facilitates business case definitions and results presentations as required while championing change management.

• The role will establish and maintain key partnerships across Deliver organization to ensure an integrated approach to process improvement, Lean & Faster Forward approaches.

• Connect, use and learn from global standard methodologies (i.e..

GDEx, Deliver Operations, Plan) and adapt to regional capability needs.

• Developing a roadmap of goals vs.

gaps across EMEA in all functional areas of Operations Excellence, Process, Performance.

Education/experience

• University bachelor's degree or Equivalent

• Minimum 9 years of business experience required.

• Experience working in a global function, navigating through articulated environment across Logistics, Customer Services or Supply Chain (preferably i...