Strategic Communications Senior Consultant - Enterprise Operations

Qualified candidates must live within commutable distance to our office in Bloomfield, CT, with the ability to be in the office the majority of the time.

Role Summary

If you have a passion for crafting and sharing stories about the people who run the daily operations of a service-focused organization, then this role may be for you! We're looking for a strategic and consultative communications professional to support The Cigna Group's Enterprise Operations organization, including customer experience and operations enablement functions.

The heart of the role is creating and implementing communications that demonstrate the value of operational excellence and highlight colleagues on the front lines who are delivering a differentiated experience for those we're privileged to serve.

Key Responsibilities


* Develop and implement integrated, holistic communications plans, inclusive of both internal (employee) and external audiences, that are connected to our overall mission and business strategies.


* Partner with business leadership to develop a wide variety of communications for senior leaders and the broader Enterprise Operations organization, such as presentations, key messages, intranet content (stories, blogs, etc.), emails, videos, newsletters, employee and customer storytelling, and social media content, among others.


* Lead and execute a variety of employee meetings and events, both virtually and in-person, including town halls and employee engagement activities and events, to increase employee awareness of commitment to service experience and customer-centric culture.


* Partner with our Newsroom, Social Media, and Media Relations teams to amplify our various brands' customer service experience efforts with national and local media.


* Support communications needs associated with stakeholder service experience concerns (escalations / complaints) that threaten our brand reputation and have business implications.


* Accountable for metrics and insights of communications programs, using specific data to track progress and make continuous improvements.


* Build strong relationships across the Communications team, business partners and leaders within Enterprise Operations, as well as key partners, such as Human Resources.


* Ensure deadlines are met and consistent, appropriate processes are followed to obtain final approvals from subject matter experts, project leaders and compliance/legal team.


* Monitor and evaluate efficacy of strategies and tactics for continuous improvement, with clear KPIs to demonstrate ROI of each communications program.

Qualifications


* Bachelor's or Master's degree in communications or a related field, and at least 10+ years' experience in a corporate communications role or public relations agency.


* Deep experience in both internal communications, including ability to shape a strategy informed by data and that drives goals and results.


* Strong writing skills and...