Technology and Operations Analyst

Rockland Trust is seeking a motivated Technology and Operations Analyst to join our IT team!  This role will report to the Director of IT Operations. 

Responsibilities:


* Partner with key stakeholders to ensure accuracy and alignment for key regulatory (FDIC) reviews and interim meetings


* Key liaison between first, second, and third lines for all business needs and the FDIC field tea


* Facilitate meeting minutes, residual risk status communications, reports, and other materials of an important or a confidential nature


* Manage and maintain contracts and agreements for Information Services Department o Application administrator for bank wide contract central repository


* Administer onboarding process for both new hires and vendors, guaranteeing all pre-employment processes and forms were completed accurately


* Lead quarterly SEC reporting

Project Management: 


* Supervise the planning, execution, and monitoring of select technology and operational projects


* Track project milestones, risks, and issues, and provide regular status updates to key stakeholders


* Facilitate tasks, track progress, and address any challenges or roadblocks and resolve with team members 


* Manage presentation development for Board of Directors, Executive Leadership Team, and Technology Steering Committee meetings 


* Manage budget process for various Information Services cost centers 

IT Risk Management: 


* Collaborate with Issues Management team to ensure timely issue remediation and control effectiveness


* Map and analyze existing risk for all issues (regulatory, self-identified and audit) 


* Develop monthly reports and performance metrics to track operational KPIs and present findings to relevant stakeholders at IT Risk Governance Committee


* Analyze large datasets to derive meaningful insights, identify trends, and provide data driven recommendations to improve operational efficiency


* Create reports, dashboards, and key performance indicators (KPIs) to monitor the performance of technology and operational processes 


* Stay up-to-date with emerging technologies and industry trends to identify opportunities for innovation and improvement 


* Manage support and calendar gatekeeping proficiency for CTOO, Director of Information Technology, Director of Information Security 


* Perform adhoc duties as needed

Requirements and Qualifications: 


* Bachelor’s degree required


* 3-5 years experience


* Advanced Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) 


* Exceptional interpersonal, verbal, written and presentation skills


* Detail oriented, self-starter, able to work both independently and in a team environment with changing timelines and priorities 


* Established track record of effective functional and cross functional collaboration 


* Commitment to excellence - perform duties at the highest level possible ...