Federal Data Center Technician Clearance Required- TS SCI & Full Scope Poly

Federal Data Center Technician Clearance Required- TS SCI & Full Scope Poly

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Description

Federal Program Data Center Technician must have direct, relatable Data Center IT experience.

Provides consulting to external Federal customers.

Responsible for providing technical support and/or leadership in delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.

 As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction.

Maintain knowledge of leading edge technologies and industry/market domain knowledge.

 Maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. 
Responsible for service delivery support, installation and configuration for customer environments.

The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments



* Role requires candidate has TS/SCI Full Scope Poly


* Position will be on-site at customer location in Manassas, VA

Schedule:


*  M- W 6AM- 6PM (36 hours) on-site, 4 hours of flex time that can be done remote, on-call work as needed


*  W-F: 6AM- 6PM (36 hours) on-site, 4 hours of flex time that can be done remote, on-call work as neede

Typical responsibilities include:

Assisting and supporting end-users with technical issues and questions related to hardware – compute, network and storage systems via multiple support channels including ServiceNow and Jira tickets, phone, email, chat sessions, and other communication methods available.

Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles.

Internal facing to create, track and escalate tickets to pull in engineers to solve customer challenges.

Order and track replaceme...