Junior Advisor - ITM (Bilingual)

We are seeking a Bilingual Junior Advisor for the Interactive Teller Machine Systems Department.

The purpose of this role is to grow, manage and preserve trusted member relationships.

To increase revenue, member retention, new member acquisition and ensure loyalty by actively listening, engaging and understanding the needs and life stories of Credit Human current and future members.

To make Credit Human the desired choice for members’ financial needs.

The Member Relations Advisor will be the ITM video face of Credit Human.

The person in this role, through a differentiated customer experience, will articulate in actions and words, Credit Human's mission, values and responsibility to the people and communities it serves.

If you have customer service experience, you should apply right away!

Highlights:


* Expressing a sincere empathy for our members


* Displaying a deep passion for helping our members thrive


* Using the appropriate tools available to them, develop and manage member relationships to increase member loyalty and product awareness


* Cultivates relationships with FHC team members with whom they interact


* Develops and maintain a thorough knowledge of Credit Human's field of membership, products, services, the financial service industry, and economic trends


* Cultivates relationships with internal business units to obtain immediate feedback in respective areas of expertise

Experience:

    Required


* Experience with cash handling, general ledger accounting, and account administration


* 2 to 3 years of customer service experience

    Preferred


* Banking experience preferred

Education:

    Required


* High school diploma or equivalent

    Preferred


* Some college preferred

Skills & Knowledge:

    Required


* Excellent interpersonal and communication skills (oral and written), must have a pleasant personality


* Practices attentive and active listening, establishes and maintains effective relationships with Credit Human members


* Excellent inquiry skills and a deep desire to help others with their financial health


* Deep knowledge of branch and teller operations processes


* Strong written communication skills


* Deep knowledge of financial service products and services


* Able to demonstrate mastery of Service Excellence


* Able to demonstrate mastery of Maximizing Member Relationships


* Makes high quality decisions in a timely manner based upon knowledge of Credit Union policies, analysis, wisdom, experience and judgment


* Dependable and punctual and able to retain confidential information


* Relates well to all kinds of people and can build constructive and effective relationships


* Excellent and attentive listening skills


* Intellectually curious, rigorous, hard-working and a good business intuition


* Ability to organize and prioritize workload


* Willingness to take on any tasks with flexib...