Bilingual Work At Home-Customer Service Representative-Healthcare

Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job title:

Bilingual Work At Home-Customer Service Representative-Healthcare

Job Description:

Join Our Team and S.O.A.R!

S-Spark Curiosity O- One Team, One Direction A- Action for Results R- Right by Right Purpose

We pride ourselves on shaping careers.

We have immediate openings for a Customer Service Representative.

Our customer service representatives are instrumental in the success of Sagility.

Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.

Benefits of working with Sagility include :


* $14.00/hr


* $15.00/hr Bilingual


* Performance incentives


* Paid training within a state-of-art video training environment


* A comprehensive health plan after 90 days of employment


* Employee wellness and engagement programs


* A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative

Responsibilities:


* Answer all incoming calls promptly and manage them both effectively and efficiently


* Conduct research to provide the most effective solution to resolve customer issues.


* Document all calls


* Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation


* Work to achieve daily team quality and customer satisfaction goals

What we are looking for:

The ideal Sagility candidate will possess the following characteristics:


* Unwavering commitment to giving perfect effort


* Punctual and dedicated


* Thrives in a fast-paced environment


* Comfortable navigating between various applications on a computer


* Drive to exceed expectations


* Build current skillset


* Must have a positive attitude


* Previous healthcare experience a plus


* Previous experience in claims a plus

Requirements:


* 18 years of age or older


* High School Diploma or equivalent


* 1 year in 1 Job, preferably in a customer service environment


* Reliable Attendance- No Missed Time in First 90 days


* Ability to type 25 wpm


* Proven oral and written communication skills


* Comfort with desktop computer system


* Ability to work independently


* Hardwired internet connection with speeds greater than 10MB upload and 25MB download for work at home (training)


* Secure, private work area at home


* Flexibility in schedule availability-Hours of Operation Monday-Friday

An Equal Opportunity Employer/Vet...