Omnichannel Capability Specialist

Omnichannel Capability Specialist - Johnson & Johnson Zuchwill, Switzerland
JnJ Medical Devices EMEA is recruiting for an Omnichannel Capability Specialist in Switzerland.

As an Omnichannel Capability Specialist, you will be part of our EMEA Medical Devices Digital Operations Team and lead initiatives to design, implement and deploy Sales Force Marketing Cloud (SFMC), Regional Approved AI Translation process, 121 Email (direct email) & Social Media solutions across EMEA.

By collaborating with our global, regional, and local Business and Technology partners, our Team provide digital capabilities and solutions for franchises and markets to engage in a seamless way with the right customer, at the right time, using the most appropriate channel to deliver the right message.

Key Responsibilities
As a Omnichannel Capability Specialist your key responsibility is to collaborate with marketing, vendors, and technology teams to shape, deploy and deliver solutions across EMEA markets and franchises allowing a seamless, personalized customer engagement, contributing to a better access to information, higher customer satisfaction and positive impact on business outcome.

While mostly focused on delivery, you will be involved across the entire project lifecycle, including design thinking and capturing business needs.

An integral part of your role will be working with clients to further develop their digital marketing expertise through technologies like Marketing Cloud, 121 email, J&J Approved Translations services and approved social media platforms.

You will act as a trusted source of knowledge to advise clients in line with Digital Marketing best practice and its growing number of capabilities to ultimately develop best in class use of omnichannel marketing solutions across EMEA markets to improve omnichannel customer engagement and support business development.

Position duties and responsibilities
You will provide expertise to deliver best in class solutions to our regional and local business stakeholders.


* Deploy and continue to evolve the TransPerfect translation service to ensure it continues to deliver value and meets the needs of our omnichannel deployments and delivers cost savings and adherence to quality compliance SOP's.


* Integrate into customer's (franchise's) business environment to understand their go to market strategy, business needs and opportunities to leverage SFMC, 121 email, social media solutions while building positive professional relationships with clients and associates.


* Facilitate buy-in of proposed solutions from top management levels.

Lead engagement planning, budgeting, and business development initiatives


* Lead engagement planning, budgeting, and business development initiatives


* Develop and drive solutions development with our Technology partners, while ensuring new capabilities fit into omnichannel ecosystem, following a SAFe methodology through the entire project lifecycle.

Starting with des...