Technical Care Center Specialist

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of these states AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MO, MS, NC, ND, NE, OR, OK, PA, SC, TN, TX, UT .

Under general supervision and direction, the Technical Care Specialist resolves technical issues for Cable One video and internet service customers in a professional, courteous, and efficient manner.

What you will do to contribute to the company's success


* As a frontline associate these are your list of essential duties and responsibilities (or "essential functions") of this position.


* Answers calls from Cable One customers and responds to inquiries in a professional manner.


* Troubleshoots customers' technical problems with video and internet services including, but not limited to modems/routing, internet connections, wireless service, cable/video equipment issues and setting up email accounts.


* Provides accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.


* Creates and notates service tickets for selected calls.


* Remains current on new technology and software issues that affect Cable One customers.


* Provides timely feedback to Cable One leadership regarding service failures or customer concerns.


* Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications


* High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Associate's degree (A.A.) preferred.


* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or associates of the organization.


* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to deal with problems involving several concrete variables in standardized situations.

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