Product Delivery Manager - Payments - Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Payment Brand, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

The ideal candidate will be well versed in payment processing and be able to interpret Payment Brand documentation to extract high level impacts of all business and technical changes introduced by the networks.

They will be responsible to ensure that Payment Brand's documentation is clear and will serve in a consultative manner to the Product Domains as it relates to the development of requirements and liaising with the Payment Brands when clarifications of changes is required.

The successful candidate will have the ability to lead and influence, drive meaningful productive change with the Payment Brands, and serve as a key collaborator to the Product Domains and Business.

Job responsibilities


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Responsible for tracking the full lifecycle of payment brand announcements, including the monitoring and tracking of each announcement, for audit purposes.


* Review each announcement and be able to identify and effectively communicate impacts including: business, technical, operational and pricing.
Collaborate with Product, Client Communication and Field Strategy teams to create internal and external communications, as required, for each article.


* Be collaborative consultants to all Product Domain Owners/Delivery Managers to ensure all changes are clearly understood so that effective and accurate requirements are captured for project delivery.


* Track backlog of initiatives for which you are assigned.


* Monitor and report on items that have not been committed to a project that could have financial or processing impacts.


* Act as a liaison between internal JPM teams and the Payment Brands for queries that arise out of the announcements.


* Own and track, through resolution, Payment Brand related inquiries and issues raised by internal teams and clients.

Required qualifications, capabil...