Healthcare Operations Facility Administrator

PURPOSE AND SCOPE:

Supports FMCNA's mission, vision, core values and customer service philosophy.  Adheres to the FMCNA Compliance Program, including following all regulatory, FMS and FMS policy requirements.

 

Manages and oversees the daily operations of the facility ensuring cost-effective facility operations in accordance with all legal, compliance and regulatory requirements and programs.

Collaborates with the Medical Director and the Clinical Coordinator /Charge Nurse or Nurse Supervisor regarding the provision of quality patient care in the dialysis facility incorporating all activities from admission through to discharge.  As the clinic leader, has the authority to make daily decisions to ensure the appropriate continuity of care and patient and staff safety.

 

DUTIES / ACTIVITIES:

 

CUSTOMER SERVICE:


* Responsible for driving the FMS culture through values and customer service standards.


* Accountable for outstanding customer service to all external and internal customers.


* Develops and maintains effective relationships through effective and timely communication.


* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES


* Responsible for the administration of the daily business operations of the dialysis clinic including managing the functions and actions related to the center staff, quality of overall provision of patient care, maintenance of the physical plant and center equipment, and inventory control. 


* Manages the profit and loss and other related financial aspects for the center ensuring optimal facility operations to achieve or exceed the budget and key performance indicators.


* Collaborates closely with, providing oversight as needed to, the Clinical Coordinator/Charge RN or Nurse Supervisor acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. 


* Collaboration activities include:
+ Coordinating all aspects of patient care from admission through discharge of the patient.
+ Ensuring the provision of education to the patient and the patient's family regarding access care including medical instructions.
+ Addressing patient concerns, issues, and questions including the review of patient satisfaction surveys.
+ Developing and communicating efficient and timely patient schedules to ensure maximization of facility efficiency.
+ Assisting as needed with patient workflow, monitoring pre, intra, and post, procedures as appropriate.
+ Implementing and maintaining a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff and pertinent p...