Operations Support Associate

About TEKsystems and TEKsystems Global Services

We’re TEKsystems.

We accelerate business transformation for our customers.

We bring real-world expertise to solve complex technology, business and talent challenges—across the globe.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change.

We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities.

TEKsystems is an Allegis Group company.

Job Summary:

The Operations Support Associate is responsible for ensuring our customers – including but not limited to contract/internal employees, clients, delivery teams – receive superior post-offer screening support as well as on-boarding and off-boarding support.

In addition to, processing and management of the Time Capture and Expense activities with an overall focus on data collection, data integrity and customer service while representing professionalism within all relationships.

Responsibilities

Key Responsibilities:

Candidate process and pre-start documents
• Provide world class customer service in every interaction to ensure a quality candidate experience
• Receive and review onboarding trigger (ESF, SIF, or other forms)
• Communicate all pre-employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office
• Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
• Enter and manage background, drug testing and medical screening process for contractors
• Manage the HR folder process to ensure onboarding paperwork is completely in a timely manner
• Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
• Provide pre-employment documents and screen requirements to the candidate for review and signature
• Perform collection of timecards and record of time data in the payroll system
• Monitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll system
• Run reports to identify missing timecard information and/or variances; work with contractor to validate and correct timecards
• Confirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll system
• Communicate with clients and contractors to obtain approved timecards and expense documents.
• Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholders
• Manage and track personal t...