On-site Specialist

Position Announcement

Position: On-site Specialist
Department: Facilities Management
Reports To: Site Manager
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: SWBC

Description

DOCUmation is a managed service provider (MSP) that offers technology solutions to businesses across Texas; these services include, but are not limited to, managed print, managed IT, and facilities management (FM).

The Onsite Specialist is responsible for providing onsite service and support to a designated FM customer.

The primary responsibility for this role is to provide fleet support services and to serve as a customer liaison in delivering contracted services, including courier services.

Maintaining a high level of customer interactions with a focus on growing new business and services.

This position requires excellent customer service and communication skills, as well as an understanding of fleet equipment management.

Responsibilities


* Serve as the primary point of contact for designated customers.


* Daily support of site-specific printer fleet, by responding to escalated support request, maintain inventory of toner supply, installation, provide end-user training, and performing key-op procedures.


* Provide courier service for print jobs between account and DOCUmation print shop.


* Performs other duties as assigned.

Experience & Required Skills


* Must have working knowledge of Microsoft Office or other office applications.


* Must be detailed-oriented with the ability to multi-task in a fast-paced environment.


* Clean driving record.

Education & Certification


* Minimum: High School Diploma or GED.

Physical Requirements


* Ability to lift up to 50 pounds.


* Ability to sit for extended periods of time.


* Ability to stand, stoop, bend, and kneel.


* Visual acuity to read printed and electronic documents.


* Ability to regularly speak clearly so listeners may understand.


* Ability to understand the speech of others.

Special Requirements


* None.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice to meet the needs of the organization.

See job description