Hotel Services Team Leader (Front Office & Food and Beverage) Holiday Inn West Perth

Travel is a journey.

At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether our guests are traveling on business or for fun, enjoying a quick night, or relaxing for the week, we thrive on making our guests stays brighter and helping them create memories that will last a lifetime.

Irresistible smiles are our specialty...so, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Historical charm meets modern chic at Holiday Inn West Perth.

Conveniently located along Hay Street, our hotel provides easy access to shopping and dining options in the heart of West Perth and Subiaco.

Iconic landmarks such as Kings Park and Botanic Garden, and the Fraser Avenue Lookout are located only moments away from the hotel, offering the best views of the city.

Guests can ease into the comfort of one of our 101 modern and comfortable rooms and enjoy some amazing food from our delicious menu at Perth’s favourite Italian restaurant – Julio’s. 

First impressions count.

To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Hotel Services Team Leader who can lead and inspire our team to deliver our guest promise in both our Food and Beverage services and Front Office operations, ensuring our guest feel right at home and have a memorable stay at our hotel. 

Is there anyone more welcoming than a smiling face? As the Hotel Services Team Leader, you’ll be a helpful host, a local expert, a proud brand ambassador and most importantly, you’ll lead your team by example.

Whether you’re welcoming our guests to the hotel at check-in, preparing beverages or serving them delicious food, you’ll be devoted to creating memorable experiences throughout their hotel experience.

You’ll be trained in Front Office and Food and Beverage Services and able to lend support to all departments of the hotel when required. 

Every day is different, but you’ll mostly be:


* Leading and coordinating the team in accordance with standard operating procedures.


* Coaching, mentoring, on boarding and training of team members.


* Ensuring the responsible service of alcohol guidelines and practices are maintained at all times. 


* Assist when required with preparing department rosters.


* Ensure team member timecards and schedules are maintained and updated on a daily basis. 


* Be responsible for opening and closing duties to ensure correct cashiering procedures are followed in accordance with hotel standards. 


* Inspiring and motivating the team to achieve monthly targets.


* Ensuring all team members provide our guests and each other with exceptional customer service throughout all guest touch points. 


* This role is operational based so you will be leading the team by example;
+ Kicking off truly memorable guest experiences with the warmest of welcomes in all areas of the ho...