Workforce Control I

Description & Requirements

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.

Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.

By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.

Our focus is always on outcomes and results that connect citizens more effectively with government services.

Maximus is seeking a Workforce Control I clerk to join our team.

This is a remote position that will support the Department of Education.

Essential Duties and Responsibilities:
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.
- Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.

Additional Requirements as per contract/client:



* FSA Department of Education experience preferred


* Prior Workforce Management experience preferred


* Excel Knowledge is preferred


* Must reside in the U.S.


* Must be a U.S.

citizen.


* Must be able to pass a criminal background check.


* Must not be delinquent or in default on any federal student loans.


* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

Final suitability determination is the sole discretion of the Department of Education.


* Obtaining and Maintaining a PIV-I card is a requirement of this position.

PIV-I cards must be picked up in person.

New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.

Any travel expenses will be paid for by Maximus.

Home Office Requirements:



* Hardwired internet (ethernet) connection


* Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net )


* Private work area and adequate power source

Minimum Requirements

Minimum Requirements:
- High School diploma or equivalent with 0-1 years of experience.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our c...