Quality Inspector & Trainer - Regent Santa Monica Beach Opening 2024

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas.

The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence.

The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center.

Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As a Quality Control & Trainer at Regent Santa Monica Beach, you will play a key role in ensuring the highest standards of cleanliness, order, style, and guest satisfaction.

Your leadership and organizational skills will contribute to creating a luxurious and welcoming environment for our esteemed guests.

A little bit about your day:

Reporting to the Director of Housekeeping, every day is different, but you will mostly:


* Promote Regent’s service philosophy and style through our people attributes. 


* Maintain impeccable personal grooming standards to uphold the professional and property style of the hotel.


* Retrieve housekeeping assignments and other tools essential for your shift.


* Retrieve housekeeping assignments and other tools essential for your shift.


* Enforce health and safety protocols, including proper use of personal protective equipment (PPE) and handling of cleaning chemicals.


* Ensure all chemical bottles are correctly labeled following MSDS (Material Safety Data Sheets) guidelines.


* Train room attendants, on Regent standards and how to clean guest rooms.


* Attend daily shift briefings.


* Review AM/PM shift to pass-on and follow up on issues and concerns accordingly. 


* Review opera and KYC reports, i.e., traces and preferences, to ensure completion. 


* Inspect all occupied and vacant rooms and suites daily to ensure standards are being met consistently. 


* Provide training for new hires and ongoing training for colleagues. 


* Provide training for room attendants for self-inspect program. 


* Review out-of-order and out-of-service room reports and follow up with an update for the coordinator and housekeeping leaders.


* Monitor room cleaning and housemen tasks in KYC to ensure status update and completion. 


* Supervise all housekeeping colleagues on daily tasks and provide assistance and training as needed. 


* Inspect guest rooms, suites, and corridors daily to ensure cleanliness.


* Coordinate with other departments, such as Front Office and Engineering, to ensure a harmonious flow of communication and task priorities. 


* Provide...