X-Ray Microscope (XRM) Field Service Engineer

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the Role?

The X-Ray Microscope (XRM) Field Service Engineer is an intermediate level field service role, where you have general knowledge of industry practices, techniques, and standards required to install, service and maintain assigned systems.

Success in this role requires a solid understanding of the theory, application and technical workings of all required equipment and an ability to work independently on them in a customer setting.

Support a given account base, retain contract customers, complete PMs on time, and perform administrative duties accurately and timely.

Effectively diagnose and troubleshoot issues they encounter in the field.

Escalate quickly and via the appropriate process when customers complain or when technical support is required to resolve a challenging issue.

This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful.

Excellent time management skills are a must.

As the level of proficiency increases, you may be asked to assist other X-Ray Microscope Field Service Engineers within Zeiss Group.

At all times, conduct in accordance with company guidelines and standards is expected.

You must live no more than one hour from the San Francisco Bay/Silicon Valley area or the Portland, Oregon area.

Key Metrics and KPIs of this position | Expectations


* Net Promotor Score ≥ Team target.


* Mean Time To Repair ≤ Team target.


* Productivity Level ≥ 113hrs/month.


* First Time Fix Rate ≥ 50% 60% or in sync with the product range.


* Average SOM Inventory age


* Optimized trunk stock content.


* Complete of all assigned PMs within 90 days.


* Travel and Entertainment cost control.

Sound Interesting?

Here's What You'll Do:


* Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer.


* Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit.


* Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spar...