Call Center Paging Rep - 2nd Shift
Work Schedule :
80% FTE, 2 nd shift.
Weekends required.
Position rotates every third weekend, with a total of 4 shifts per week.
Scheduled hours are from 2:45 pm - 11:15 pm.
Hours may vary based on the operational needs of the department.
Work on site with opportunity to work remote on occasion.
You will work at 610 N.
Whitney Way in Madison, WI.
Be part of something remarkable
Be part of something remarkable
Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public.
We are seeking a Call Center Paging Representative (Communication Center Representative) to:
* Support paging, messaging and scheduling, and appointment services for UW Health.
* Provide remarkable customer service to UW Health staff, physicians, and patients.
* Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
* Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.
You will use:
* High quality personal computer workstations.
* State-of-the-art telephone technology in a call center environment.
* Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services.
At UW Health, you will have :
* An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
* Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
* Access to UW Health's Wellness Options at Work that support employee/family well-being.
* Tuition benefits eligibility after one year of employment - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Education :
Minimum - High school diploma or equivalent
Preferred - Associate degree in Healthcare, Information Technology, Business, or related field strongly preferred
Work Experience :
Preferred - One year of experience in a medical, call center, or customer service environment
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer.
Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.
Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.
EOE, including disability/veterans.
UW Health Administrative Facilities - UW Health has administrative locations throughou...
- Rate: Not Specified
- Location: Madison, US-WI
- Type: Permanent
- Industry: Finance
- Recruiter: University of Wisconsin Hospitals and Clinics Authority
- Contact: Not Specified
- Email: to view click here
- Reference: 29208
- Posted: 2024-05-03 08:31:21 -
- View all Jobs from University of Wisconsin Hospitals and Clinics Authority
More Jobs from University of Wisconsin Hospitals and Clinics Authority
- Business Project Senior Analyst (Denver, CO or Work From Home)
- Medicare Stars Data Science Lead Analyst- Hybrid- Cigna Healthcare- NC, TX, PA, CT, MO, TN
- Product Strategy Sr. Advisor - Express Scripts - Hybrid
- Resource Planning Senior Supervisor, Scheduling - Evernorth - Remote
- Clinical Program Advisor - Express Scripts - Remote (Client Benefit)
- Medical Director - Medical Oncology - eviCore - Remote
- New Business Manager U500 - Seattle, WA(Hybrid)
- Credentialing Lead Analyst-Express Scripts (Remote)
- Medical Director Pediatric Cardiology
- Provider Services Lead Analyst
- Application Developer (VBA) - Hybrid
- Account Manager, Health Plan Division - Express Scripts (Hybrid)
- Platinum Service Lead - California, Pacific Northwest Markets - Cigna - Remote
- Pharmacy Technician - Accredo
- Medicare Provider Performance Enablement Lead Analyst - Cigna Healthcare - Hybrid
- Inside Sales Representative - Express Scripts - Remote
- Quality Technician (Heat Treat Facility) (Oriskany, NY)
- Process Control Engineering Manager (Albany, OR)
- Laborer - Grounds - El Paso, Tx
- Client Account Support Senior Analyst - Hybrid - Denver, CO - Cigna Healthcare