Customer Sales Specialist

Job Details
Description

JOB SUMMARY

Serve counter customers and provide overflow support to phone customers in a retail environment.

Perform shipping/receiving functions and fabricate assemblies.

ESSENTIAL FUNCTIONS


* Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.


* Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.


* Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.


* Maintain a safe, clean, and organized warehouse.


* Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.


* Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.

ADDITIONAL RESPONSIBILITIES

Customer Service/Inside Sales/Hose Assembly


* Process counter customer orders to meet company performance matrix guidelines.


* Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.


* Issue quotes using Trend and Microsoft Office.


* Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.


* Able to meet technical expertise levels as follows:
+ Recognize information required to properly specify a hose or other related product
+ Recommend the appropriate hose and related products based on information furnished by the customer
+ Read engineering drawing and dimensional specifications
+ Recognize major features, advantages, & benefits of our products
+ Pass Hose Certification requirements and earn Parker PTC certifications


* Communicate all significant customer and supplier issues to Retail Sales Manager.


* Complete all assigned individual performance and development goals.


* Perform various, miscellaneous tasks and projects as directed.

EDUCATION & EXPERIENCE


* Prefer one year experience with basic warehouse equipment and procedures


* High School diploma or GED required

REQUIRED BEHAVIORAL COMPETENCIES


* Team work oriented


* Customer focused


* Ability to multi-task


* Self-Motivated


* Mechanical aptitude


* Problem solving abilities


* Good judgment


* Handle stressful situations well


* Responsive


* Creative


* Ability to work with limited supervision


* Communication


* Organization


* Detail oriented

REQUIRED FUNCTIONAL COMPETENCIES


* Basic math - particularly addition and subtraction of fractions


* Basic reading skills


* Basic PC-MS office skills


* Basics of warehouse operations and terminol...