Guest Relations Manager

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

As one of Sydney's most iconic hotels InterContinental Sydney Double Bay is a leader in the luxury accommodation space.

Our reputation is built on delivering exceptional guest experiences.

Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

● Keeping close contact with guests for feedback, complaints and compliments – and following it up

● Managing, recording and resolving guest or customer complaints promptly

● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

● Excellent verbal and written communication skills

● Ability to deal with challenging interactions and able to find solutions

● Managerial experience working in a customer-oriented field

● Flexibility to respond to a variety of different work situations

● Being able to keep the overview and see the big picture

● Taking on Manager on Duty Shifts if needed

● A passion for delivering an exceptional level of guest service

What you can expect from us:

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a shift meals, impressive room discounts, bonus birthday leave and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, we promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.